Vellora Cosmetics
A self-built demonstration connecting a live Shopify store to Freshdesk. Agents see order, payment and fulfilment details beside the customer conversation, with no switching screens to investigate a ticket.
Home / Our Work
Our workReal setups, with the screenshots to prove it.
Helpdesk builds, Shopify stores, custom software and support implementations. Here is some of what we have shipped.
Results so far
- 12+helpdesks launched
- 6+Shopify stores built
- 71support agents trained
- Days to hoursresolution time cut
Case studies
Builds and setups we have shipped.
Purewellness and Spa
A complete Freshdesk implementation: agent roles, SLA policies, automated routing, escalations, canned responses, a knowledge base and full team training. Resolution time moved from days to hours by the final month.
Tessy Apparel and Boaz Gym
A Shopify build covering products, checkout, policies and support setup for Tessy Apparel, and a full Freshdesk implementation for Boaz Gym, with agent roles and groups configured from the ground up.
Software builds
Custom apps, built for the way a business runs.
We build custom web apps and workflow tools, from a workforce and payroll app for a facility-management company to a customs document checker for a freight business. See the full builds, screen by screen.
- ONEX, a workforce and payroll app for a facility-management company
- ClearCheck, a customs document checker for freight and logistics
- Dashboards, workflow tools and the integrations that connect them
- Each one tailored to how the business actually works
Want work like this for your business?
Tell us what you are building or running, and we will tell you honestly what it would take.